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Machine learning and artificial intelligence are dramatically changing the way businesses operate and people live. The TWIML AI Podcast brings the top minds and ideas from the world of ML and AI to a broad and influential community of ML/AI researchers, data scientists, engineers and tech-savvy business and IT leaders.

Hosted by Sam Charrington, a sought after industry analyst, speaker, commentator and thought leader.

Sep 22, 2016

My guest this time is Joshua Bloom. Josh is professor of astronomy at the University of California, Berkeley and co-founder and Chief Technology Officer of machine learning startup In this wide-ranging interview you’ll learn how Josh and his research group at Berkeley pioneered the use of machine learning for the analysis of images from robotic infrared telescopes. We discuss the founding of his company,, which uses machine learning to help customers deliver better customer support. That wasn’t where the company started though, and you’ll hear why and how they evolved to serve this market. We talk about his company’s technology stack and data science pipeline in fair detail, and discuss some of the key technology decisions they’ve made in building their product. We also discuss some interesting open research challenges in machine learning and AI. The notes for this show can be found at