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Machine learning and artificial intelligence are dramatically changing the way businesses operate and people live. The TWIML AI Podcast brings the top minds and ideas from the world of ML and AI to a broad and influential community of ML/AI researchers, data scientists, engineers and tech-savvy business and IT leaders.

Hosted by Sam Charrington, a sought after industry analyst, speaker, commentator and thought leader.

Jun 4, 2018

In this episode I’m joined by Adam Wenchel, vice president of AI and Data Innovation at Capital One, to discuss how Machine Learning & AI are being integrated into their day-to-day practices, and how those advances benefit the customer. In our conversation, we look into a few of the many applications of AI at the bank, including fraud detection, money laundering, customer service, and automating back office processes. Adam describes some of the challenges of applying ML in financial services and how Capital One maintains consistent portfolio management practices across the organization. We also discuss how the bank has organized to scale their machine learning efforts, and the steps they’ve taken to overcome the talent shortage in the space. The notes for this show can be found at