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Machine learning and artificial intelligence are dramatically changing the way businesses operate and people live. The TWIML AI Podcast brings the top minds and ideas from the world of ML and AI to a broad and influential community of ML/AI researchers, data scientists, engineers and tech-savvy business and IT leaders.

Hosted by Sam Charrington, a sought after industry analyst, speaker, commentator and thought leader.

Jun 18, 2020

Today we’re joined by Marsal Gavalda, head of machine learning for the Commerce platform at Square. 

Marsal, who hails from Barcelona, Catalonia, kicks off our conversation by indulging Sam in their shared love for language, which is what put him on the path to a career in machine learning. At Square, Marsal manages the development of machine learning for various tools and platforms, including marketing, appointments, and above all, risk management. 

We explore how they manage this vast portfolio of projects, and how having an ML and technology focus at the outset of the company has contributed to their success. We also discuss some of Marsal’s tips and best practices for internal democratization of ML, their approach to developing ML-driven features, the techniques deployed in the development of those features, and much more!

The complete show notes for this episode can be found at